Returns will be accepted within 7 days of received order.

Complimentary shipping is offered on all domestic purchases over $500 USD. Orders are processed within 24-48 hours, excluding weekends and major holidays. Each order is issued tracking information which is provided via email once the package is processed and prepared for shipping. Kindly note that Ténéré is not responsible for packages lost or stolen. We suggest you purchase insurance and/or opt for signature confirmation on items over $200 USD.

Each order is issued tracking information which is provided via email once the package is processed and prepared for shipping. Kindly note that Ténéré is not responsible for packages lost or stolen. We suggest you purchase insurance and/or opt for signature confirmation on items over $200 USD.

All international taxes, customs and import duties will be billed to the recipient by the courier when the parcel reaches its destination country. These charges must be paid by the recipient. We do not take responsibility for these costs and do not offer compensation to cover any of these charges. If a recipient refuses to pay the taxes, customs or import duties, the parcel will be abandoned and will not be eligible for store credit or refund.